At Royal Luxury Hotel, we aim to provide a smooth and transparent booking experience for all our guests. Please read our Refund and Returns Policy carefully before making a reservation.
Cash on Arrival Policy
All bookings at Royal Luxury Hotel are based on cash on arrival. Guests are required to pay for their stay at the hotel during check-in. Since no advance payment is collected online, refunds are generally not applicable.
Cancellation Policy
Guests may cancel their reservation by contacting our reservation team before the scheduled check-in time. Timely cancellations help us manage room availability efficiently.
Late Cancellation or No-Show
If a booking is cancelled late or the guest does not arrive on the check-in date, the hotel reserves the right to take appropriate action according to internal booking terms. Availability and future bookings may be affected.
Early Check-Out
In case of early check-out, charges may apply based on the duration of stay already used. Any remaining nights may not be refundable.
Booking Changes
Requests for booking modifications such as date changes or room changes are subject to availability and hotel approval.
Refund Eligibility
As payments are made on arrival, refunds are not applicable for unused services or cancelled bookings unless stated otherwise by hotel management.
Special Circumstances
In exceptional cases such as emergencies or unforeseen situations, refund or adjustment decisions will be made at the sole discretion of hotel management.
Policy Updates
Royal Luxury Hotel reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Guests are encouraged to review this page regularly.
Contact Us
For any questions regarding refunds, cancellations, or booking changes, please contact our reservation team for assistance.